Sales Price
The selling price is the price shown on each product’s page.
In addition to the selling price, you may be charged transaction fees depending on the payment options you choose.
Also, since we ship our products from Japan, you may be subject to customs duties and other charges when importing goods into your country. Please contact your local customs office for details.
Payment Options
The following payment options are available.
The payment will be settled when you complete your order.
Returns Policy
Returns or Exchanges due to defects
We pay close attention to our packing. However, if the product is damaged when you receive it, we will accept returns or exchange items. So, please send us the product within 10 days of its delivery to you by the shipping company we appoint. If you have opened it, used it, or have any other reason other than those mentioned above, we can NOT accept any returns.
If you wish to exchange, we will bear the shipping costs and send you a new item.
If you wish to return, we will refund the payment within 10 days after we receive the product back from you.
*We can NOT accept any returns or exchanges due to customers’ personal preferences.
For example: the color was different to what you imagined
(The color may look slightly different depending on the screen you used to view it online)
Free Shipping Policy
“Free shipping” applies to shipping costs only. Please note that import duties, taxes, and any customs-related charges may still be applied separately by the customs office in the destination country. These fees are typically the responsibility of the recipient.
Delivery Period
We ship products via FedEx within 10 days of receiving your order, so that you should receive the product within around 20 days after you order it.
* If the item does not arrive even after exceeding the number of days stated above, please contact us.
* Some products may take time for shipping due to stock availability. If that is the case, we will inform you by email in advance.
* It may take a longer delivery time due to customs clearance, climate conditions, conditions at the shipping company, traffic issues, and so on.
Company Information
Company Name: IWATA Co.,Ltd.
Representative: Kazuma Iwata
Address: 245-85 Touge, Hatsukaichi City, Hiroshima, 738-0202, JAPAN
Opening hours: Mon-Fri 9:00 – 17:00 (JST)
Email: contact@iwata.fun
TEL: +81-829-74-1558